Healthcare House, Snaygill Ind. Estate, Skipton, BD23 2QR (01756) 706050
Housekeeping & Laundry
RP Adam Ltd (Arpal Group) is an expert in On Premises Laundry and we recognise the importance of good working practices and laundry processes as part of a successful laundry solution.

On invitation we review existing wash processes, and recommend improvements in conjunction with the use of our range of detergents, destainers and fabric softeners. Utilising the Brilliant range of liquid and powder detergents, OPL’s will dramatically improve results and reduce re-wash rates, thus reducing overall laundry costs.

Our liquid detergents are suitable for all sizes of washer extractor machines and are dosed using sophisticated electronic liquid dosing systems. Wash programme chemical dose rates are set for each site based on local conditions, wash types and machinery, and are devised following an extensive site survey and audit of laundry wash processes. We also provide training and advice on all aspects of good OPL practices, including the handling, collection and sorting of linen, loading and unloading of the washer extractor, loading and unloading of the dryer and finishing.

In the care home laundry our quality detergents are electronically controlled by the RP Adam free-on-loan wall mounted dosing system. Wash programme chemical dose rates are set for each site based on local conditions, wash types and machinery, and are devised following an extensive site survey and audit of laundry wash processes.

A dependable liquid laundry system uses a combination of chemicals to make up a wash formula for specific wash loads based on fabric types and soiling levels. Wash programmes are devised between RP Adam and the care home customer, and the appropriate chemical dose for each programme is controlled automatically.

Collection of soiled linen:

Operators should always wear disposable gloves when collecting soiled linen from the point of use. Strip beds, towels from bathrooms and place in the SOILED LINEN cart for transportation directly to the laundry. Always keep CLEAN linen and SOILED linen separate. Good management of the movement of soiled and clean linen, and the laundry environment in which the linen is stored, will reduce the risk of cross contamination.

Loading the washer extractor:

Neither under load or overload the washing machine – load linen at c. 80% of the machine capacity and process at the appropriate washing temperature and chemical formula. Always check that pockets are empty of items prior to washing. Keep all linen off the floor to avoid extra soiling. Ensure items of similar colour, construction, and soil level are washed together. Over loading will cause excessive wash liquor retention and will result in poor results due to inefficient rinsing.

Unloading the washer extractor:

When the wash cycle has completely finished unload clean linen into CLEAN LINEN cart and transfer to the tumble dryer. Do not interrupt wash cycles and only use a fast wash programme if absolutely necessary – a full wash cycle gives better results. As tumble drying is the most energy intensive/expensive part of the laundry process the fabric’s moisture should be lowered as much as possible by the washer’s final extract cycle, ideally run for nine minutes at full speed.

Our Guide to Good Laundry Practice wall chart acts as a useful reference tool and helps operatives avoid some common mistakes, whilst ensuring good health and safety practices are fully adopted.

At RP Adam we not only provide excellent laundry products and dosing solutions we also provide assistance for care homes regarding best practises in professional on-premises laundries. Our technician and operations team will advise care homes on:

1. Understanding of the core laundry machinery capabilities and functions.

2. Explanation of the types of chemicals used and their functions within each stage of the wash process.

3. Overview of specific disinfection rules and procedures.

4. Automated chemical dosing systems and the importance of professional engineering services and preventative maintenance programmes.

5. Guide to correct linen flow cycle including sorting, manual handling and storage of dirty and washed fabrics and correct laundry safety practises.

6. Overview of key fabric categories and the importance of correct drying procedures and finishing practices.

7. How to reduce re-wash rates through proper sorting, correct formulas and effective stain treatment, and identifying the common problems associated with poor wash results.

Housekeeping & Laundry

RP Adam Ltd (Arpal Group) has worked successfully with Deliver Net for many years within the residential care sector providing robust cleaning and disinfection chemicals that can be diluted cost effectively.

At the core of our market leading chemicals offer we supply care homes with technologically advanced dosing equipment capable of accurate chemical dosing to keep costs and consumption down. Far too many suppliers either neglect or don’t invest sufficiently in professional engineering services for liquid laundry and automatic dishwashing, which can cause serious issues for the customer and supplier.

Where some chemical suppliers may “talk the talk” about regular service calls, these claims need to be substantiated. At RP Adam we “walk the walk” by continuously checking the integrity of tubing, dosing pump calibrations and pump heads as part of our regular service calls; changing them as and when they begin to show signs of wear and tear. By adopting this proactive approach to engineering support, we reduce the incidence of breakdown call-outs and cleaning downtime.

Dosing Units

Chemical dosing units in a busy professional environment work hard – very hard – sometimes 24/7. As such, there will be wear and tear on equipment. With constant dosing, the chemicals eventually put severe strain on the pump tubing which, if left unattended, would eventually lead to tube failure or inconsistent dosing. Regular service calls and preventative maintenance checks can highlight impending problems, be fixed on the spot and avoid problems further down the line.

Lana Turner, who leads RP Adam’s engineering services says: “We have a dedicated engineering helpline, a team of administrators and field service operatives (CSR’s) who are all trained in troubleshooting and preventative maintenance. Our CSR’s are despatched to our customers’ sites using an automated planning system managed at HQ. This enables us to see who is closest to a call out and how quickly we can attend site. All calls are logged on our customer database and reported back using real time reporting so we can monitor the jobs and ensure they are followed through to the customers’ satisfaction”.

Customer Expectations

Customers will not live with a two or three day lead-time to attend broken or faulty equipment and will invariably look for an alternative supplier if the response times are not sufficiently good. RP Adam offers a market leading engineering service, led by an experienced in-house engineering team who liaise directly with customers and engineers to ensure a prompt, reliable and professional service for both our end user care home customers and our distributor partner Deliver Net.

Lana adds: “Over the years we have carved out a reputation reliability and capability and now have access to over 30 engineers throughout the UK. They are briefed to ensure they work to our Code of Conduct and the process works very efficiently from logging the initial call, despatching the engineer, to completing and closing off the job within as short a time-scale as possible. We all work hard to provide a fantastic service and it helps to cement customer loyalty.”

Wasted time is wasted money; therefore a prompt, reliable, efficient and professional engineering service from your chemical supplier is essential in maintaining the operational efficiency of a commercial operation where dosing equipment is on site and in-use. Customers need to know that, if a breakdown is reported, it is dealt with in a prompt and efficient manner to minimise the downtime for the care home operator.


It is important that, as part of the regular service visits, the chemical supplier visually checks the location, condition and operational efficiency of all dosing equipment provided by the company.

To ensure our field technicians focus on this area, RP Adam now affixes specially encoded RFID tags to all free-on-loan electronic and manual chemical dosing equipment. There is also a welcome tag at each site which maintains a log of all equipment on site and gives the CSR a site map of all areas where tagged equipment is located. This is particularly important for larger sites as this ensures that we check all critical areas of our customer’s premises.

Our CSR then scans the encoded equipment sticker and reports on any material deficiencies with the equipment – they will either fix it there and then or process an engineering request. All jobs are recorded, photographed and emailed via iPad to an appropriate person at our Head Office in real time, and immediate steps are taken to rectify the problem. Radio-frequency identification (RFID) is the wireless use of electromagnetic fields to transfer data, for the purposes of automatically identifying and tracking tags attached to objects. The tags contain electronically stored information. RP Adam integrated this technology into its business in 2013 to enhance its customer service quality and operational efficiency.

Housekeeping & Laundry

Now available from Deliver Net, Persil Hygiene eliminates 99.99% of bacteria including MRSA


If you’re looking for the cheapest price on the web for the 8.55KG, 90 wash Persil Hygiene washing powder, you’ve come to the right place! That’s right; we proudly stock and supply this Persil hygiene at the cheapest price on the web.

While no health or care facility is completely immune from infections and diseases, there are ways to reduce the risk. Choosing a disinfectant washing powder such as Persil Hygiene is a simple step which will reduce the spread of infection. This washing powder works effectively even at low temperatures, acting as a disinfectant at just 40ºC, which makes it ideal for medical and care use.

From curtains to pillows, patient gown to care uniforms, patients encounter textiles throughout their stay at your facility. It is therefore essential to uphold the highest standards of textile sanitation.

Providing excellent cleaning performance, Persil Hygiene effortlessly eliminates 99.99% of bacteria as well as a wide range of stains and dirt whilst ensuring long lasting whiteness.

For more information about any of our products contact us on 01756 706 050. Follow @DeliverNetLTD and like our facebook page for the latest news and offers!


Housekeeping & Laundry

One of our key suppliers, RP Adam Ltd (Arpal Group) offers advice for on premise laundries focussing on at operational efficiency, re-wash rates, common problems and solutions. 

Every laundry has the ability to reduce operating costs, energy use, improve operating efficiency and results. The starting point is an understanding of the total operational costs per kg of laundry.

To establish the quantity of linen processed, digital scales are used to physically weigh the washed/dried linen. From this, an accurate average of weight processed per week can be calculated. Everything else in the laundry revolves around this information including laundry procedures, staff hours, the size of machinery required, and ultimately the production costs per kilo of processed linen.

The cost per kilo of clean linen includes all costs within the laundry including utilities, labour, the depreciation of machinery, replacement of linen, chemicals and other sundry costs. When these production costs are itemised, the laundry manager then has a benchmark to compare costs and efficiency with other similar laundries. For example, a laundry washing large amounts of restaurant linen will have a higher operating cost per kg due to the heavy duty programs required compared to a laundry washing mostly bed sheets and towels.

Is Your Laundry Production Capability Correctly Scaled?

Undersized washer extractors lead to higher laundry costs because it results in laundry staff:

  • Working longer hours to get the washing done.
  • Taking shortcuts so they can finish within the hours allotted.
  • Tending to put a lot of the washing through on short cycles.
  • Skipping critical wash programmes such as pre-wash or rinse, or shortening the wash time.

It is also important to get the right ratio of tumble dryers to washer extractors because working with undersized dryers can cause bottlenecks in a laundry.

Are Your Re-Wash Rates Acceptable?

Every laundry manager’s dream is to achieve 100% clean results every wash. In the real world this is highly unlikely and the target therefore is to keep rewash rates as low as possible.

Remember the five basic factors that contribute to clean linen?

  • Time.
  • Temperature.
  • Chemical action.
  • Mechanical action.
  • Procedures.

Deficiencies in any of these factors can lead to higher reject rates. For example, contact time in various cycles of the wash formula are important, as are sufficient pre-flushes to help reduce water soluble soils and sufficient post-rinses to remove residual soils and chemicals from linen. Failures in any part of the process are likely to lead to higher re-washes.

Average re-wash rates per business type include:

  • Hospitality: 2-5%.
  • Nursing Homes: 6-8%.
  • Hospitals: 4-10% (due to a wide range of variables).

Whereas hotels may experience a 2-5% re-wash rate predominantly due to human error, in care homes the percentage is slightly higher at around 6-8% and this is normally due to:

  • Washing machines used in care homes are usually smaller than those found in large hotel laundries.
  • Staff wash more varied wash loads.
  • Care homes use more varied wash temperatures (from 30°C to 90°C, whereas hotels usually wash most at +60°C).
  • Under time pressures, operatives may select the wrong wash programmes to speed up the overall wash process.

Every laundry should implement a strict classification procedure so that only very soiled linen is washed in a heavy duty wash programme. Proper classification of linen is important as are dependable relationships with your laundry equipment/chemical suppliers who will assist in ensuring wash standards are being met.

BEWARE: Re-wash levels lower than 1%

This may seem highly efficient but also may indicate excessive use of detergents and a reliance on hot wash (heavy soiling) programmes. The resulting “cost” to the business will be the cost of replacement linen caused by above average linen damage.

BEWARE: Re-wash levels higher than accepted levels

Obviously this is unacceptable and may be an indication of poor linen classification or inappropriate washing procedures, both of which may lead to discoloured or unclean linen and increased labour time to remove staining.

Common Problem 1: Yellowing (or Galling) of White Fabrics

This yellowing effect is caused by residual alkali left on the fabrics which have not been rinsed out properly at the end of the wash cycle (more common when a detergent booster is used in conjunction with the main detergent). When this is not properly rinsed, it may cause a chemical reaction between the residues in the cloth and the heat of the dryer. It can also be caused if chlorine bleach residues are left as a result of carry-over from the first rinse of a wash cycle. To prevent yellowing, a laundry sour chemical can be used to neutralise the residual alkalinity. Sours are normally colourless with an acidic odour and, if required, are dosed in the last rinse cycle.

Common Problem 2: Greying of White Fabrics

This is usually caused by insufficient/low concentrations of detergent in the main wash cycle. Too little detergent will not adequately suspend the soiling and it can re-deposit back on to the washed fabric. Greying can also be caused by over drying or it can incrementally build up in hard water conditions if the water is not sufficiently softened (which eventually leads to the fabrics being washed out, requiring replacement). NB: Greying on poly-cottons cannot be rectified as the surface will be physically damaged – this is why most poly-cottons are non-white/pastels).

Common Problem 3: Fraying

Normally caused by either 1) chemical damage through use of excessive bleaching or 2) using a low temperature pre-wash followed by an intense hot main wash programme. Any over bleaching will cause progressive rotting of fabric which will need to be replaced. NEVER USE CHLORINE BLEACH IN THE HOT WASH as this seriously damages fabrics. Remember, protein staining must be washed out of fabrics and not bleached out.

Common Problem 4: Rust Stains

Rust spots on clothing usually come from rust/iron deposits breaking loose in water pipes or water heaters and finding themselves in the washing machine. Rust staining can also occur from iron deposits in water e.g., following droughts, when the water levels are low, sediments can accumulate within pipes and affect the water supply. Rust cannot be washed out normally and can only be removed by special chemical treatments using either a Hydrofluoric acid or an Oxalic acid solution. These are hazardous chemicals and extreme care must be taken to ensure fabrics are properly re-washed to remove any residual chemical.

Common Problem 5: Mould & Mildew Stains

Mildew can attach to cotton, linen, silk and wool fibres as well as synthetic fibres. It effectively eats natural fibres, damaging and weakening the fabric, and leaves unsightly stains. The most common cause of mildew growth is damp laundry being left/stored too long before it is washed. To remove mould and mildew, the fabric should firstly be vigorously shaken or brushed outdoors to prevent its spread within the laundry area. Remove as much of the powdery substance as possible being sure to brush both sides of the fabric. Remember that mildew spores can be harmful and should not be inhaled, so a face mask is essential.

Pre-treat the stains if possible with a liquid detergent. Allow to work for at least 30 minutes. Then launder the fabric in the hottest water suitable for the material. Chlorine type bleach can be used on white 100% cottons to help restore whiteness. Oxygenated bleaches can be used on coloured fabrics or man-made white fibres (polyester, acrylic, nylon) to remove the stains.

Completely submerge the items and allow them to soak for at least eight hours. Check the stain and if it is gone, wash as usual. If it remains, mix a fresh solution and repeat. It may take several soakings to remove the stain but it should eventually be removed.

A 10 Step Guide to Stain Removal

The following 10 simple guidelines will help you address staining problems.

1. Treat the stain as promptly as possible – do not delay.

2. If you are using a specialist destaining fluid, follow the instructions for use religiously – do not experiment.

3. Test first in an inconspicuous spot to check for colour fastness before you go too far.

4. Apply stain treatment to the back of the stain as the goal is to remove the stain from the clothing. If it is a large stain on a larger item soak in suitable pre-wash container such as a sink or plastic bucket.

5. Be wary of the effects of bleaching agents as bleaching one stained spot may result in uneven colour removal and ruin the entire garment.

6. Do not mix stain removal products as they can cause toxic odours and cause damage to fabrics/clothing.

7. Wash stain treated items a soon as possible after treatment.

8. Be careful when using any dry cleaning solvents. Ensure they are rinsed out thoroughly, and air dried. Never put dry cleaning solvents directly into the washing machine.

9. Be patient! Stain removal can take time and may sometimes require repeated treatments.

10. Some stains cannot be removed without damaging the clothing or its colour so be aware of what is/isn’t possible.

Are your chemical procedures and laundry equipment in need of attention? Contact Customer Services today on (01756) 706050 to discuss a free on-site audit from an RP Adam chemicals expert