Who Are We?
We are Deliver Net Ltd, a leading supplier of consumables and other related products and services to the care home sector across the UK, including Northern Ireland. Our registered company number is 3935372. Our registered company address is Healthcare House, Keighley Road, Skipton, North Yorkshire, BD23 2QR.
How Do We Collect Information from Our Customers?
We may collect information from you when you use our website or online services. For example, when you place an online order, complete a contact form or leave an online comment.
What Type of Information Do We Collect?
When you use our website or online services, we may collect various pieces of information about you. This information might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you place an order online and pay for it by card or PayPal, your payment information is not held by us, it is collected and processed by our specialist third-party payment processors, who specialise in secure online processing of credit/debit card transactions.
How Do We Use the Information We Collect?
When you use our website, online services or provide personal information to us, we may use your information for various purposes, including but not limited to, the following examples;
• Processing orders and payments submitted by you,
• Adhering to any contracts or agreements we have with you,
• Dealing with competition entries,
• Notify you of changes to our service,
• Processing job applications,
• Ask you for your views or feedback about the services we provide,
• Send you communications which you have previously requested.
Who Can Access Your Information?
When you provide personal information to us, rest assured that we will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes, unless you have requested previously that we do so or unless we are obliged to do so by law (for example, by a court order or to help prevent fraud or other crime.
What Choices Do You Have About Receiving Information From Us?
We won’t contact you for marketing purposes by telephone, text message or email unless you’ve previously given us your consent to do so. You can change your marketing preferences at any time by contacting us. Just email firstname.lastname@example.org, call us on (01756) 706050 or write to us at the following address: FAO Data Controller, Deliver Net Ltd, Healthcare House, Snaygill Industrial Estate, Keighley Road, Skipton, BD23 2QR.
How Can I Update My Information or Request Details of The Information You Hold on Me?
It is important to us that we hold accurate details for you. If you’d like to correct or update your contact details or other information we may hold for you, please email email@example.com, call us on (01756) 706050 or write to us at the following address: FAO Data Controller, Deliver Net Ltd, Healthcare House, Snaygill Industrial Estate, Keighley Road, Skipton, BD23 2QR.
You also have a statutory right to request a copy of the information Deliver Net holds about you. Simply get in touch with us via the above contact details to make this request. We won’t currently charge a fee for complying with this request and we have a maximum of 40 calendar days to provide this information.
What Security Precautions Do We Take to Protect Your Data?
Whenever you provide us with personal information, we take steps with the aim of ensuring your privacy is protected and the information is treated securely. Whenever you provide sensitive information (such as credit or debit card details) that information encrypted and is protected by 128-Bit encryption on SSL (Secure Socket Layer). Whenever you are on a secure page on our website, you will see a small padlock symbol in your webs browser (usually next to the address bar).
Details which are transferred normally over the internet can never be guaranteed to be 100% secure. As such, whilst we always strive to protect your information, you provide this information to us at your own risk. If you use aspects of our services which require a password to access, it is your responsibility to keep the password secure and confidential. We will never ask you to disclose your password and ask you not to share it with anyone else.
We may record and analyse your personal information to create a profile of your interests and preferences, so that we can contact you with information, offers or services which are relevant to you. We may also make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Cookies are small text files that websites place on the computers and mobile devices of people who visit those websites. These files are then read by the website each time you return to the site. These text files allow a website to remember your device and how you interacted with the website, which is useful for a number of different purposes.
For example, cookies can be used to remember username and password information so that you don’t have to re-enter all of your login information every time you visit a site you frequently log in to. Other functions of cookies are to provide custom advertising to users based on searches and personal interests, as well as site performance cookies that enhance website use by remembering things such as custom video streaming or volume settings you have selected while using the website in the past.
When you use our website or other online services, we may place a number of cookie files in your web browser.
We use Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understanding the behaviour of our customers and we may work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on this website or other websites because we contract with Google, other search engines, social media platforms and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies and web beacons). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ads’ preferences at http://www.google.com/ads/preferences/.
Additionally, all modern web browsers allow you to change your cookie settings. You can usually find the controls for these settings within the ‘Options’ or ‘Preferences’ menu of your browser.
Please note however, that if you choose to delete cookies or refuse to accept them, you may not be able to fully access our website or online services, store your preferences and certain pages may not display properly.
Links to Other Websites
Whilst our business does not intentionally have any dealings with children aged 16 or under, we appreciate that it is possible for a user within that age bracket to access our website. If you are aged 16 or under and wish to access any of our online services, please ask permission from a parent or guardian beforehand, whenever you provide any personal information to us.
Storing, Transferring or Processing Your Data Outside of Europe
When you use our website or other online services, it is possible that any information you provide to us may be transferred to countries outside of the EU (European Union). For example, the servers upon which our website, internal systems or email platforms are held may from time to time be based in country not within the EU. By accessing our services or submitting your personal data, you are agreeing to this storage, transfer or processing. Regardless of where your personal data resides within our business, we always take steps with the aim of ensuring that your privacy rights continue to be protected as per this policy.
This policy will be periodically reviewed and updated by us. The last update was February 2018.